Refund Policy

20-Day Return Policy

918 Car Care strives to provide our valued customers with a satisfying shopping experience. We understand that sometimes you may need to return or exchange a product, and we are committed to making this process as smooth and hassle-free as possible. To ensure a fair and transparent system, we have implemented the following 20-Day Return Policy:

1. Eligibility for Return:

Items must be unopened, unused, in their original condition, and with all original tags and packaging intact.
Personalized or custom-made items cannot be returned unless there is a manufacturing defect or an error on our part.

2. Initiation of Return:

To initiate a return, please contact our customer support team within 20 days from the date of delivery by clicking here to access our contact page.

3. Return Authorization:

Our customer support team will guide you through the return process and issue a Return Authorization (RA) number.
The RA number is essential for the processing of your return and should be clearly marked on the package.

4. Return Shipping:

The customer is responsible for the shipping costs associated with the return, unless the item is faulty, damaged, or an error occurred on our part.
We recommend using a trackable shipping service to ensure that the return is successfully delivered to us.

5. Inspection and Processing:

Once we receive the returned item, our team will inspect it to ensure it meets the return eligibility criteria.
If the item meets the requirements, we will process the refund or exchange within 4 business days.

6. Refund Method:

Refunds will be issued using the same payment method used for the original purchase.
Please note that the processing time for the refund may vary depending on your payment provider.

7. Partial Refunds:

In some cases, a partial refund may be issued if the returned item is not in its original condition, damaged, or missing parts.

8. Non-Returnable Items: The following items are not eligible for return:

Opened or used items that are unable to be substantiated as faulty, damaged, or sent in error on our part.
Items marked as "final sale" or "non-returnable"

9. Damaged or Defective Items:

If you receive a damaged or defective item, please contact our customer support team immediately.
We will arrange for a replacement or a refund at no additional cost to you.

10. Cancellation Policy:

If you change your mind about an order and wish to cancel it, please contact us as soon as possible.
If the order has not been processed or shipped, we will cancel it and issue a full refund. However, if we have already processed shipping and received a tracking number by the carrier, we are unable to cancel your order.

11. No Refunds on Shipping Costs:

Please note that shipping costs, including the initial shipping fee for the order and the cost of returning the item, are non-refundable unless the return is a result of our error, a defective item, or damage during transit.
If you receive a refund for an eligible return, the shipping costs will be deducted from the total refund amount.
In the case of a free shipping promotion, the actual shipping cost incurred by 918 Care Care will be deducted from the refund amount.

12. Policy Updates:

We may update this return policy from time to time to improve our services and align with industry best practices.
Any changes to the policy will be communicated on our website.

By shopping with 918 Car Care, you agree to adhere to the terms and conditions of this 20-Day Return Policy. We value your trust in us and are committed to ensuring your satisfaction with every purchase.

If you have any questions or require further assistance, please do not hesitate to contact our customer support team.

Thank you for choosing 918 Care Care!